Cancellation and Refund Policy

At taukli.in, we strive to provide a seamless shopping experience. This Cancellation and Refund Policy outlines the terms for order cancellations and refunds. By using our Site, you agree to this policy.

1. Order Cancellation

a. Before Shipment

• Orders can be canceled within [1 days] of placing the order.
• To cancel an order, please contact our support team at [[email protected]].
• If your order is canceled successfully, you will receive a full refund.

b. After Shipment

• Once the order is shipped, it cannot be canceled. However, you may initiate a return after receiving the product as per our return policy.

2. Refund Policy

a. Eligibility for Refunds

We offer refunds under the following conditions:

• The product received is defective or damaged.
• The wrong item was delivered.
• The product does not match the description on our website.

b. Refund Process

• To request a refund, contact us at [[email protected]] within [14 days] of receiving the order.
• Provide order details and supporting images if applicable.
• Once approved, refunds will be processed within [14 days] to the original payment method.

c. Non-Refundable Items

• Gift cards, personalized items, and certain perishable goods are non-refundable.
• Products that show signs of use or damage caused by the customer are not eligible for refunds.

3. Return Policy

• If you wish to return an item, please initiate a return request within [14 days] of delivery.
• Items must be in unused condition with original packaging and tags.
• Return shipping costs may be borne by the customer unless the return is due to a defect or an error on our part.